Refund policy

Refund & Store Credit Policy

At Trulyworn, every piece is made with care, and we want you to love what you receive.
Please note that we do not offer refunds — only store credit.

We also do not offer direct exchanges. If you’d like a different size or item, you must return your item first, and once it’s received and approved, we’ll issue store credit that you can use to repurchase your desired item.

To Qualify for Store Credit:

-Items must be unworn, unwashed, and in perfect condition

-All tags and labels must remain attached

-Items must be returned in their original packaging

-Proof of purchase is required

You have 14 days from the date your order is delivered to request store credit.
After 14 days, we will no longer be able to accept your return.

Trulyworn reserves the right to refuse returns that do not meet these conditions or are received outside the return window.

Once your return is received and inspected, your store credit will be processed.
If your returned item arrives in poor condition, it will be sent back to you, and shipping costs may be deducted from your store credit.

When approved, you’ll receive a digital store credit code equal to the value of your returned item (excluding original shipping costs).

Important Notice

For hygiene reasons, we cannot offer exchanges or store credit on:

-Swimwear

-Intimate apparel (including underwear, bodysuits, and earrings)

If you have any questions, please contact our support team at trulyworn@gmail.com — we’re always happy to help and want your Trulyworn experience to be smooth and enjoyable!

Thank you for shopping with us — we hope your new purchase brings you joy. 💖

Cancellations & Refunds

Once an order has been placed, it cannot be canceled or refunded.
We only offer store credit — no exceptions.

Address Accuracy

Please double-check your shipping address before placing your order.
Incomplete or incorrect addresses may cause delays, returned packages, or extra fees.
Trulyworn is not responsible for orders delayed or lost due to inaccurate shipping information provided by the customer.

FAQ — Customs, Duties & Fees

Q: Will I have to pay customs or duties?
A: Possibly. Orders shipped internationally may be subject to import duties, taxes, or brokerage fees assessed by customs authorities.

Q: How much will duties cost?
A: The amount varies depending on your product type, order value, and local tariff rules. Your carrier (e.g., UPS, FedEx, USPS) will contact you directly with the exact fee once your package arrives.

Q: Who pays these fees?
A: The customer is responsible for any duties, taxes, or customs fees required to release the package.

Q: What if I refuse to pay the fees?
A: If customs fees are refused and the package is returned to us, we can issue store credit for the item(s) minus shipping costs. Duties and return shipping fees are non-refundable.

Q: Why aren’t duties included at checkout?
A: Trulyworn ships using a DAP (Delivered at Place) model. This keeps upfront prices lower, and duties are only charged if required by your country’s customs.

Need Help?

If you have any questions about delivery times, returns, or tracking, please reach out to us at trulyworn@gmail.com — our team will be happy to assist you! 💌